# Retenza

> Full-service player retention, VIP management, and reactivation for iGaming brands. Multilingual support, 24/7 player care, and data-driven engagement.

## Docs

- [Homepage](https://retenza.com/): Company overview with 5+ years of hands-on iGaming retention experience, 1M+ users re-activated, up to 50% ROI boost, and 30%+ deposit count increase, plus the full service list (retention, reactivation, support, VIP, audit, consulting).
- [Retention Services](https://retenza.com/retention): Data-driven player retention covering the full customer journey: automated trigger-based flows, monthly campaign calendars, HTML template design, localization, channel strategy, segmentation, and monthly performance reporting.
- [Reactivation Services](https://retenza.com/reactivation): Targeted email and SMS reactivation campaigns with analytics; why players leave, objection handling, and personalized re-engagement journeys for lapsed iGaming players.
- [Support Services](https://retenza.com/support): 24/7 multilingual player support across live chat, tickets, messengers, social media, and third-party review platforms (Trustpilot, AskGamblers, Casino Guru), with SLA-based quality standards.
- [VIP Services](https://retenza.com/vip): Dedicated 24/7 multilingual account managers (roughly one per 200 VIP users), strategic VIP journeys, individual bonus strategies, and reactivation of churned VIP players.
- [FAQ](https://retenza.com/faq): 30+ questions and answers on pricing (fixed fee + % of GGR, no setup fee), launch timeline (up to 3 weeks), CRM (Customer.io), communication channels, segmentation parameters, languages, data privacy, and markets served.
- [Contact](https://retenza.com/contact): Book a demo or contact Retenza's experts to discuss a tailored iGaming retention solution. Sales: sales@retenza.com.

## Blog

- [180% ROI from Lost Traffic](https://retenza.com/blog/180-roi-from-lost-traffic): Case study of a White Label client whose FTD acquisition stopped: €3.45M total income, €1.54M net profit, 180% ROI on €1.91M spend, 30,000+ support tickets, and 473 VIP players retained.
- [Emails That Actually Convert](https://retenza.com/blog/emails-that-actually-convert): iGaming email marketing playbook with benchmark cards (98%+ delivery, 25%+ open rate vs 15-20% industry, 3%+ click-to-deliver), behavioral segmentation windows, and A/B testing rules.
- [The Ideal iGaming Support Team](https://retenza.com/blog/the-ideal-igaming-support-team-standards-that-actually-work): Support team standards with SLA targets (under 15 sec first response, under 60 sec resolution, 75%+ CSAT), a Standard vs Retenza comparison table, and a 5-step "where to start" plan.

## Legal

- [Terms & Conditions](https://retenza.com/terms): Terms governing access to the Retenza website and the services provided to clients.
- [Privacy Policy](https://retenza.com/privacypolicy): How Retenza collects, uses, and protects data, including GDPR-compliant handling and masked CRM access.

## Key Facts

- Founded over 5 years ago as an iGaming player retention agency
- Results: 1M+ users re-activated, up to 50% ROI boost, 30%+ increase in deposit count
- Pricing: fixed fee + percentage of GGR across service lines; bundle discounts; no setup fee
- Launch: up to 3 weeks from when legal and technical formalities are in order
- Native support languages: Ukrainian, Russian, and English; other languages via AI-validated machine translation or native teams
- CRM: Customer.io; channels: email, SMS, push, web push, pop-ups, WhatsApp, Telegram, in-app banners, AI and manual calls
- Markets: Tier 1, CIS, and African markets; expanding into Latin America and Asia
- Headquarters: Ukraine
- Industry: iGaming (casino and betting) player retention, VIP management, and support

## Contact

- Website: https://retenza.com
- Sales: sales@retenza.com
- Info: info@retenza.com
- Telegram: @cbdo_retenza
- LinkedIn: https://www.linkedin.com/company/retenza
- Instagram: https://www.instagram.com/retenza_services/