RETAIN LIKE
NEVER BEFORE

RETENTION. RE-ACTIVATION. SUPPORT. VIP. RETENTION. RE-ACTIVATION. SUPPORT. VIP. RETENTION. RE-ACTIVATION. SUPPORT. VIP. RETENTION. RE-ACTIVATION. SUPPORT. VIP. RETENTION. RE-ACTIVATION. SUPPORT. VIP. RETENTION. RE-ACTIVATION. SUPPORT. VIP. RETENTION. RE-ACTIVATION. SUPPORT. VIP. RETENTION. RE-ACTIVATION. SUPPORT. VIP.

WHOWE ARE

We are Retenza

We specialize in the art of user retention. With over 5 years of hands-on experience, we've mastered the strategies that not only keep your audience engaged but also drive conversions, boost ROI, and elevate your brand's loyalty. We know what it takes to turn first-time users into lifelong customers.

Our deep understanding of user behavior allows us to craft tailored retention strategies that consistently deliver measurable results. We help you turn engagement into action, ensuring every touchpoint adds value.

We focus on optimizing your current or adding new communication channels to ensure you're not just reaching your audience but driving real conversions. Whether it's through personalized messaging or targeted campaigns, we ensure maximum return on every investment.

over

5 years

extensive experience

over

1 million

users re-activated

up to

50%

ROI boost

over

30%

increase of deposit count

Best Services
Provided by Retenza

Every strategy we implement is backed by comprehensive data analysis. From understanding the best timing for your messages to knowing which channels deliver the highest engagement, we make decisions based on data, not guesswork.

Full-cycle Retention

Full-cycle Retention

Discover the full potential of your audience with real-time retention strategy

Customer support

24/7 Multilingual support team via livechat, tickets and messengers

VIP's assistance

Personal retention strategy for each and every VIP user

Re-activation

Make your audience act again by working out rejections

Consulting

Don't know where to start? Let us develop a retention strategy just for you

Audit

Let us improve your team and processes by our huge experience

Reporting

Get regular reports regarding all the work done by our team

E-mail marketing

Be the best among competitors, from design to develop and set up - we can cover everything

SMS marketing

Thousands of different routings for any market, turn key integration with the best delivery rates

Developing

All the technical stack regarding any communications channel can be covered by us, let your idea make profit

Other channels

We work with more then 10 different communication channels, our expertise is your advantage

Each user wants to feel special

User registered

Welcome e-mail sent

User made deposit of 100$

Pre-vip Retenza manager contacted user to motivate him to become a VIP user

User made deposit of 200$

+

User gets congratulation pop-up of becoming VIP + VIP-Host got notification about new VIP user

User becomes VIP and make more deposits

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WHAT WE DO

Turnkey

CJM Solution

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Customer
support

24/7 multilingual support outsourcing

Retention &
Re-activation

Turnkey strategy developement and implementation

VIP's
assistance

24/7 multilingual VIP's care outsourcing

Customer

support

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Outsourcing

24/7 multilingual support with strickt KPI

QA and audit

Let's boost your team with independent QA

Chatbot set up

Let's build solution to cover over 40% of requests

Retention &

Re-activation

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Outsourcing

Turnkey solution to cover all communication channels due to CJM

Consulting

We develop and build a strategy for you, from scratch

Audit

We check, recommend and help to improve your strategy

VIP's

Assistance

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Outsourcing

Dedicated personal managers for your most important VIP segment

QA and audit

Let's boost your internal VIP department with our experience

Consulting

Let us help you with build the best VIP department ever

Other

services

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Communication
channels

Help to set up and integrate any communication channel you want

Consulting

Our experience, your team, big profit

Don't find what
you need?

Contact us and let's discuss how we can cooperate

Get insights into user
retention with Retenza

Download FREE presentation to learn
how you can boost your user retention

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OUR INSTRUMENTS & PARTNERS

HOW WE WORK

Smooth and easy integration

With our extensive experience, we've perfected a seamless, fast, and efficient process to integrate Retenza into your brand.

Comprehensive Analysis: We start by conducting a deep analysis of your current setup. Using our easy-to-follow questionnaires, we ensure the process is convenient and insightful.
Service and CRM Optimization: We assess the services and CRM systems you're using to maximize the effectiveness of all your communication channels.
Tailored Strategy and Design: We create branded designs and optimize all communication channels, building a retention strategy tailored for each one. Together, we establish clear deadlines for implementation.
Retenza Workspace Setup: We prepare your custom Retenza workspace, complete with analytics, strategic plans, branded design elements, and a task manager to track progress.
Start Unlocking Value: Once everything is in place, you'll start experiencing increasing engagement and value from your customers.

Book A Free Demo

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Integration process

Your data stays safe with Retenza

Minimal Data Requirement: To ensure maximum security, the only piece of user information we need to work with is the user ID. All other personal data, such as names, email addresses, and contact details, remain securely hosted within CRM system.
CRM-Integrated Data Management: We don't store personal information on our end. Instead, we seamlessly integrate with your CRM system, allowing us to execute retention strategies without needing direct access to your users' personal data.
Full Compliance with Regulations: Retenza fully adheres to global data protection regulations, such as GDPR and CCPA, ensuring that your customers' privacy rights are respected and upheld at every stage of our partnership.
Encrypted Communication: All data transmitted between your systems and ours is protected by industry-standard encryption, ensuring the highest level of confidentiality during any interaction.

Book A Free Demo

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Get fresh reports and insights regularly

All Reports in One Place: Once logged in, you'll have access to a personalized dashboard where all your reports are stored and easily accessible. No need to search or wait—everything is available at your fingertips.
Custom Reports on Demand: Need specific insights? We've got you covered. In addition to the standard reports, we offer customized reports upon request, tailored to your unique needs. Whether it's a deep dive into a particular campaign or an overview of key retention metrics, we provide the data that matters most to you.
Deep Analytics for Retention Success: Our reporting system offers deep, data-driven insights that are critical for understanding and improving user retention. Track performance across all communication channels—email, SMS, social media, push notifications, and more. With our comprehensive analytics, you can make informed decisions to enhance engagement and increase customer loyalty.

Book A Free Demo

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Seamless collaboration for maximum efficiency

Task Management & Tracking: From your personalized dashboard, you can easily assign tasks, set deadlines, and monitor progress. Whether it's tweaking a campaign, adjusting a strategy, or initiating new actions, you'll have full visibility into every task and its status, ensuring that all activities are on track.
Multichannel Communication: We understand that every business has its preferred way of communicating. That's why we offer flexible communication options, letting you connect with our team through Slack, Skype, Telegram, WhatsApp, or any other platform that works best for you.
Direct Access to Our Team: Need help or have a question? You can directly communicate with our team through the dashboard or your preferred communication app. We're always available to provide support, answer questions, and collaborate on optimizing your retention strategies.
Instant Notifications: Stay informed with instant notifications on task updates, report availability, or any important communication. Whether through your dashboard or via your chosen chat platform, you'll never miss an important update or deadline.

Book A Free Demo

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Let's make things happen

We're available to assist you and address any questions you may have. You're just a click away.

Email

sales@retenza.com

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