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RETAIN LIKE
NEVER BEFORE

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About Us

We are Retenza

We specialize in the art of user retention. With over 5 years of hands-on experience, we've mastered the strategies that not only keep your audience engaged but also drive conversions, boost ROI, and elevate your brand's loyalty. We know what it takes to turn first-time users into lifelong customers.

Our deep understanding of user behavior allows us to craft tailored retention strategies that consistently deliver measurable results. We help you turn engagement into action, ensuring every touchpoint adds value.

We focus on optimizing your current or adding new communication channels to ensure you're not just reaching your audience but driving real conversions. Whether it's through personalized messaging or targeted campaigns, we ensure maximum return on every investment.

over

5 years

extensive experience

over

1 million

users re-activated

up to

50%

ROI boost

over

30%

increase of deposit count

Best Services
Provided by Retenza

Every strategy we implement is backed by comprehensive data analysis. From understanding the best timing for your messages to knowing which channels deliver the highest engagement, we make decisions based on data, not guesswork.

Email Icon

Email marketing

Discover an unseen world of effective email marketing.

SMS and PUSH

Additional boost to keep the retention rate high as never before

SMM Marketing

Let your brand shine on social media to increase user retention and keep users engaged.

VIPs assistance

Personal retention strategy for each VIP user.

IN-APP pop ups

The best way to convert your users while they are engaged with your brand.

Review Booster

Let your audience recommend your brand and share only best experience to attract new users.

24/7 VIP manager availability

Improve your brand, reduce requests, increase user's loyalty.

Re-activation team

We work 24/7 to make your users active again.

Game sessions

Let your VIP users feel special and get exclusive communication during the game session LIVE with video calls.

Consulting

Let us use our extensive expertise to make your processes effective as never before.

Flexibility

We offer a lot of solutions by package or each separate solution to choose the most suitable option for your business.

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Each Vector Underline user wants to feel special

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User Registered Icon

User registered

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Welcome Email Icon

Welcome e-mail sent

Deposit 100 Icon

User made deposit of 100$

Pre-VIP Contact Icon

Pre-vip Retenza manager contacted user to motivate him to become a VIP user

Deposit 200 Icon

User made deposit of 200$

VIP Congrats Icon
Pre-VIP Contact Icon

User gets congratulation pop-up of becoming VIP + VIP-Host got notification about new VIP user

VIP Deposits Icon
Pre-VIP Contact Icon

User becomes VIP and make more deposits

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WHAT WE DO

Discover an unseen world of effective email marketing

Av. open rate for active audience

over

30%

Av. open rate for active audience

over

23%

Av. click rate to delivered

over

5%

Av. click rate to open

over

15%

Delivery rate

over

98%

Keep the retention rate high with SMS & PUSH notifications

SMS Click Rate

over

15%

Push notifications click rate

over

2%

Decrease in churn

over

30%

Retention rate boost

over

10%

Delivery rate

over

90%

Your VIP users deserve the best experience

VIP users reply rate

over

70%

Increase  Lifetime value

over

x2

Increase amount of payments

over

x5

Increase sum of payments

over

30%

VIP user satisfaction rate

over

90%

Convert users directly on brand with in-app pop-ups

Average open rate

over

50%

Click to sent rate

over

25%

Average conversion

over

10%

Activity cross-sell

over

10%

Increase amount of payments

over

10%

Boost your revenue with AI Call Center

Av. success call rate

over

20%

Av. interest rate

over

40%

Cost per call

less than

1$

Av. conversion rate

over

15%

Av. campaign ROI

over

300%

Get insights into user retention with Retenza

Download FREE presentation to learn how you can boost your user retention

DOWNLOAD NOW
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OUR INSTRUMENTS & PARTNERS

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clickUp
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OneSignal
MessageWhiz
Simplify

HOW WE WORK

Smooth and easy integration

With our extensive experience, we've perfected a seamless, fast, and efficient process to integrate Retenza into your brand.

  • Comprehensive Analysis: We start by conducting a deep analysis of your current setup. Using our easy-to-follow questionnaires, we ensure the process is convenient and insightful.
  • Service and CRM Optimization: We assess the services and CRM systems you're using to maximize the effectiveness of all your communication channels.
  • Tailored Strategy and Design: We create branded designs and optimize all communication channels, building a retention strategy tailored for each one. Together, we establish clear deadlines for implementation.
  • Retenza Workspace Setup: We prepare your custom Retenza workspace, complete with analytics, strategic plans, branded design elements, and a task manager to track progress.
  • Start Unlocking Value: Once everything is in place, you'll start experiencing increasing engagement and value from your customers.

Your data stays safe with Retenza

  • Minimal Data Requirement: To ensure maximum security, the only piece of user information we need to work with is the user ID. All other personal data, such as names, email addresses, and contact details, remain securely hosted within CRM system.
  • CRM-Integrated Data Management: We don't store personal information on our end. Instead, we seamlessly integrate with your CRM system, allowing us to execute retention strategies without needing direct access to your users' personal data.
  • Full Compliance with Regulations: Retenza fully adheres to global data protection regulations, such as GDPR and CCPA, ensuring that your customers' privacy rights are respected and upheld at every stage of our partnership.
  • Encrypted Communication: All data transmitted between your systems and ours is protected by industry-standard encryption, ensuring the highest level of confidentiality during any interaction.

Get fresh reports and insights regularly

  • All Reports in One Place: Once logged in, you'll have access to a personalized dashboard where all your reports are stored and easily accessible. No need to search or wait—everything is available at your fingertips.
  • Custom Reports on Demand: Need specific insights? We've got you covered. In addition to the standard reports, we offer customized reports upon request, tailored to your unique needs. Whether it's a deep dive into a particular campaign or an overview of key retention metrics, we provide the data that matters most to you.
  • Deep Analytics for Retention Success: Our reporting system offers deep, data-driven insights that are critical for understanding and improving user retention. Track performance across all communication channels—email, SMS, social media, push notifications, and more. With our comprehensive analytics, you can make informed decisions to enhance engagement and increase customer loyalty.

Seamless collaboration for maximum efficiency

  • Task Management & Tracking: From your personalized dashboard, you can easily assign tasks, set deadlines, and monitor progress. Whether it's tweaking a campaign, adjusting a strategy, or initiating new actions, you'll have full visibility into every task and its status, ensuring that all activities are on track.
  • Multichannel Communication: We understand that every business has its preferred way of communicating. That's why we offer flexible communication options, letting you connect with our team through Slack, Skype, Telegram, WhatsApp, or any other platform that works best for you.
  • Direct Access to Our Team: Need help or have a question? You can directly communicate with our team through the dashboard or your preferred communication app. We're always available to provide support, answer questions, and collaborate on optimizing your retention strategies.
  • Instant Notifications: Stay informed with instant notifications on task updates, report availability, or any important communication. Whether through your dashboard or via your chosen chat platform, you'll never miss an important update or deadline.

Let's make things happen

We're available to assist you and address any questions you may have. You're just a click away.