We specialize in customer retention, reactivation of inactive users, and VIP client management in the iGaming space. Our team handles full-cycle user engagement across multiple communication channels, focusing on increasing LTV and reducing churn.
We operate through a fully integrated, multi-channel system that includes email, push notifications, pop-ups, SMS, messaging apps (WhatsApp, Telegram), and an AI-powered call center — all within CRM framework.
We apply a highly personalized approach, build semi-formal relationships, and focus on long-term retention of your high-value users. VIPs may also engage in game sessions with our managers via phone or video calls.
We use deep segmentation and personalized content to re-engage dormant users. Offers are tailored based on behavioral data and delivered through the most effective channels for each segment.
Depending on the complexity of your setup and CRM readiness, onboarding and launch typically take between 2 weeks and 2 months depending on your platform.
We design custom onboarding for your specific platform, game mechanics, and customer journey. Our specialists fully adapt to your brand tone and communication guidelines.
Minimal data requirements: We only require a user ID — no names, emails, or phone numbers.
CRM-integrated approach: All personal data remains on your CRM — we don't store it.
Regulation compliant: We fully comply with GDPR, CCPA, and other major privacy laws.
Encrypted communication: All data transfers are encrypted using industry standards.
Yes, we provide full access to campaign analytics and, upon request, call recordings or conversation summaries.
We offer customized pricing based on your needs, volumes, and goals. Please contact us to receive a tailored proposal.
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