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Terms & Conditions 

1. Introduction

Welcome to Retenza ("Company", "we", "our", "us"). These Terms & Conditions ("Terms") govern your access to and use of our website https://retenza.com (the "Website") and the services we provide to our clients (the "Services").

By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Website.

2. Services Provided

  • Retenza is a business-to-business (B2B) service provider offering player retention, reactivation campaigns, multilingual customer support, and VIP account management services to licensed online casino operators.
  • We do not operate as an online casino, do not offer gambling services to players, and do not process player funds or bets.
  • Our Services are delivered on an outsourcing basis under separate service agreements with our clients.

3. Eligibility

  • The Website and our Services are intended only for businesses and professionals in the iGaming industry.
  • You must be at least 18 years old and have the legal authority to represent a company to engage with our Services.

4. Use of Website

  • You may not misuse the Website or use it for unlawful purposes.
  • You may not attempt to gain unauthorized access to any part of the Website, its servers, or data.
  • Any materials or information provided on the Website are for informational and marketing purposes only and do not constitute a binding service offer.

5. Service Agreements

  • The actual provision of Services (player support, retention, VIP coverage) is governed by individual contractual agreements between Retenza and each client.
  • Such agreements define scope, pricing, confidentiality, service levels, and other commercial terms and take precedence over anything stated on the Website.

6. Intellectual Property

  • All content, branding, logos, text, graphics, and other materials on the Website are the intellectual property of Retenza or its licensors.
  • You may not copy, reproduce, or distribute any part of the Website without prior written permission.

7. Confidentiality

  • Retenza respects the confidentiality of client information and player data accessed during service provision.
  • All data handling is subject to strict confidentiality and data protection obligations, outlined in our service contracts and Privacy Policy.
  • We comply with applicable data protection laws, including GDPR where relevant.

8. Limitation of Liability

The Website is provided "as is" without warranties of any kind.

Retenza shall not be liable for any damages resulting from:

  • Your reliance on Website information
  • Website downtime or technical errors
  • Third-party actions or force majeure events

Our liability in connection with any Service is strictly limited to the terms specified in the executed service agreement.

9. Links to Third-Party Sites

  • The Website may contain links to third-party websites or resources.
  • Retenza is not responsible for the content, products, or services of these third parties.

10. Changes to the Terms

  • We may update these Terms from time to time.
  • Updated Terms will be posted on this page with a revised "Last updated" date.
  • Your continued use of the Website after changes are posted constitutes your acceptance of those changes.

11. Governing Law & Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., Cyprus, Malta].
  • Any disputes shall be resolved by the competent courts of [Insert Jurisdiction]

12. Contact Information

For any questions or inquiries regarding these Terms or our Services, please contact us: